[time-nuts] Autodesk Eagle -- maybe they're listening

Bob Camp kb8tq at n1k.org
Tue Jan 24 07:45:53 EST 2017


> On Jan 23, 2017, at 8:28 PM, Jim Pruitt <jpruitt67 at gmail.com> wrote:
> Mike,  you are correct about Autodesk products being free to
> students/faculty/and staff with proof of status.  A college/university
> email would do that.
> I retired from a medium size state university here in late spring.  My job
> there was to purchase, set up, install/administer software and hardware,
> and maintain some application servers including ones for Autodesk,
> Solidworks, Matlab, and Oracle Primavera.  I had 2 Autocad labs consisting
> of about 25 stations each.  We used Autodesk products because they were
> free to universities as long as it was in a teaching capacity.  For that
> reason facilities management could not use the educational version.
> Autodesk and the cad labs took up over 75% of my time so 2 labs kept me
> busy and I had 10 other pc labs to maintain on campus.  I assume that
> because the product was free to us we were on the bottom of the food chain
> as I ran into a bug with their product that cause our students to have to
> sit for 20 minutes before the license server would issue them a license.

Even if you pay >$100K in license fees a year, don’t count on fast solutions
for things like license server nonsense (or any other bug). We are not in any
way an Autodesk customer at work so that’s not a direct knock on them. It’s
more a knock on the industry as a whole. With the payments we *do* get
a solution of some sort eventually. Two weeks is a more likely time period 
than “later today” for most of them. That *is* better than the “maybe never”
time frame for unpaid support. It still is not what you need …..


> Keep in mind that classes only lasted 50 minutes!  Even though I hired a
> third party VAR (value added reseller) for cad tech support.  Education was
> all on their own so even my VAR could not help me resolve the problem.
> They did manage to give me one name at Autodesk that I could contact and
> push them from inside.  If it had not been for that I feel they never would
> have taken the problem seriously.  Even at that it took 2 months to get it
> figured out.  They did not fix the problem til the following year when a
> new version was released.  Prior to the product being offered free I could
> contact Autodesk and get support when needed.
> In short,  Autodesk products are free to students and staff/faculty when
> used for educational purposes.  I had to resort to forums and other avenues
> to get tech support.
> Good luck.
> Jim Pruitt
> On Mon, Jan 23, 2017 at 4:56 PM, Mike Suhar <msuhar at woh.rr.com> wrote:
>> Many companies are trying to jump on the subscription band wagon.  It is a
>> way to keep a steady flow of income.  Unfortunately,  hobbyists are left
>> out in the cold.   I have version 7.5 with the hobbyist license.  I just
>> tried to get 7.7 but the download pulls in version 8.0.  I did not install
>> it.
>> If you are not using the software on a regular basis I assume  you could
>> go  with the monthly subscription for a month then drop it.  Pick up again
>> a few months later when you start another project and need more than the
>> freeware capabilities.
>> Looks like they have a student version but the way I read it you have to
>> actually be a student enrolled in an education institution.  I assume they
>> require some form of proof.
>> Mike
>> W8RKO
>> -----Original Message-----
>> From: time-nuts [mailto:time-nuts-bounces at febo.com] On Behalf Of John
>> Ackermann N8UR
>> Sent: Monday, January 23, 2017 17:14
>> To: Discussion of precise time and frequency measurement
>> Subject: [time-nuts] Autodesk Eagle -- maybe they're listening
>> Autodesk just sent a follow-up to my "new price model unacceptable"
>> complaint a few days ago.  It looks like they are going to upgrade the
>> "Standard" subscription ($100/year) to support 4 layer boards up to 160
>> cm2, which I think matches the current standard version capabilities.
>> Here's a thread from the Autodesk forum:
>> http://forums.autodesk.com/t5/eagle-forum/a-path-forward-
>> for-the-make-license-a-step-up-for-standard/td-p/6823182
>> This is effective with the next release, which is supposed to be out in a
>> couple of weeks.  (In the meantime, I've made sure to download every flavor
>> of installer for version 7.7.0, just in case...)
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